Description of the Associa Access privacy policy.


Associa Access is the provider of this website to your community association. Associa provides websites like this one exclusively to residential community associations that are under contract to be managed by a community association management company that is an affiliate of Associa. We want you to feel comfortable searching and exchanging information on your community association website ("this Website"). We have therefore prepared and provide you with this Privacy Policy, which applies to the information we collect on this Website. This Privacy Policy outlines the type of information we typically request of you while you are within this Website, as well as ways in which we process and, sometimes, disseminate information collected from you.

This Privacy Policy does not apply to information and records about you that are kept by your community association management company, such as your name and address and whatever other information about yourself that you provided to your community association management company through other means, such as letter, over the phone, fax, email or face-to-face conversation .


In order for you to register on this Website, you must be at least 18 years of age and be the owner of, or reside in a condominium, town home, or single family home within your community association. During the registration process, we will ask you for community association account number . You will also be asked to select a User ID and password. We will verify this information against the information that your association or its management company has given us. Once verified, you will be sent confirmation by email that your registration has been processed.

Once a visitor to the Website has entered a registered User ID and password, access to the Website will continue for 30 minutes of inactivity. After 30 minutes, the user will need to re-enter his/her User ID and password. This result is accomplished by the Website server's use of a programming device known as a Session Variable. A Session Variable temporarily stores a small text file in the Website server's memory instead of the user's computer. For a 30 minute period thereafter, the Website server recognizes the visitor's web browser and permits access to the Website.

"Cookies" is a programming device which stores a small text file on the user's computer which enables the Website server to recognize the visitor's web browser and permit access to the Website. The Website does not utilize cookies, except for the placement of two numbers on the user's computer that are understood only by the Website server and do not contain any personal or identifiable information by the user.


We gather information from you to provide you with the services you request. The passive information that we track helps us to understand more about our audience's interests, to communicate with you and to give you a better experience when visiting this Website by personalizing tools, content, services and email messages. We also use this information to build new services and develop offers that we believe are valuable to you.

We may share your personally-identifiable information in a number of different ways, as described below:

1. We will share your information with your association and your association's management company in order to keep their records up to date. 2. We may share your information with third parties in order to provide you with our products and services. 3. To the extent a product or service available on this Website is provided by a company other than Associa, that company may also collect personally-identifiable information about you. 4. Websites that are linked to this Website, or to which a link is provided on this Website, may also collect your personally-identifiable information. We have no control over the information gathering practices of those sites, and we encourage you to read the privacy policies of all sites that you visit. 5. If all or substantially all of our assets related to your community association are sold to a third party, your personally-identifiable information will be included in the assets transferred to that party. 6. We will disclose personally-identifiable information to a third party if required to do so by law or regulation, or if we believe in good faith that such disclosure is necessary to: (a) comply with legal process; (b) respond to claims that any portion of this Website violates the rights of third parties; or (c) protect the rights, property or personal safety of Associa, authorized users of this Website or the public.

If your association terminates its management relationship with our management company affiliate, this Website will be shut down.


You may update, correct and change most of your personally-identifiable information online by visiting “My Preferences” once you have gained access to the Website. For any other requested changes, you may contact Some information, such as your unit number, cannot be changed without verification by your association or its management company.

If you have other questions or concerns, you may contact:

PO Box 600223
Dallas, TX 75360-0223


We use standard industry measures to protect the information you provide from unauthorized access or disclosure or accidental loss, alteration or destruction. Access to this Website is password protected, including access to databases containing personally-identifiable information. Any personal information that you have posted in any portion of this Website should be accessible only by other residents of your association who are registered users of this Website. However, due to the nature of the Internet and computer security, we cannot guarantee that security will never be breached. We therefore encourage you to protect your User ID and password and not divulge it to anyone.

This Website is not intended for, nor do we believe it is appealing to, children under 18. The Terms of Use of this Website limit use and registration to individuals 18 years of age or older. If you believe that your child has provided us with his or her personally-identifiable information, please notify us immediately, as it is our policy to destroy or delete that information.